Privacy Policy – How ok33 Protects Your Personal Data

1. Introduction

This Privacy Policy explains how ok33 ("we", "us", "the platform") collects, processes and protects personal information when you use the ok33 website or mobile application. It applies to all registered players and visitors, with a particular focus on players based in Pakistan.

By creating an ok33 account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. We encourage you to read it in full — it is written in plain language and covers everything that matters about how your data is handled.

2. What We Collect

ok33 collects personal information in the following categories:

ok33 does not knowingly collect sensitive personal information beyond what is listed above. We do not collect biometric data, location tracking data or social media profile information.

3. How We Use Your Data

The personal information ok33 holds is used exclusively for the following purposes:

• Account management: Creating and maintaining your ok33 account, processing logins and keeping your profile up to date.
• Payment processing: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported methods. Matching incoming payments to the correct player account.
• Identity verification: Confirming you meet the 18+ age requirement and verifying your identity before processing large withdrawals or at our reasonable request.
• Platform security: Detecting and preventing fraud, multi-accounting, bonus abuse and other activities that breach our Terms and Conditions.
• Responsible gaming: Monitoring account activity to support the responsible gaming tools available on ok33, including deposit limits and self-exclusion.
• Customer support: Responding to your queries, resolving disputes and providing assistance with your account or transactions.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how players use ok33 and where the experience can be improved.
• Marketing communications: Sending you information about promotions, bonuses and platform updates — only if you have not opted out. PSL season promotions, cricket bonuses and VIP updates are sent to players who have opted in.

4. Who We Share Data With

ok33 does not sell your personal data. We share data only in the following limited circumstances:

• Payment providers: Transaction data is shared with JazzCash, Easypaisa, Raast and other payment processors solely to complete your deposit or withdrawal request. These providers handle your financial data under their own privacy policies and security standards.
• Identity verification services: When account verification is required, limited identity data may be passed to a verification service provider to confirm the authenticity of documents submitted.
• Technology providers: ok33 uses third-party infrastructure, hosting and analytics services. These providers access data only as necessary to perform contracted services and are bound by confidentiality obligations.
• Legal and regulatory requirements: ok33 may disclose data if required to do so by applicable law, a court order or other lawful authority. We will only disclose what is strictly required in such cases.

Beyond the categories above, your personal data is not shared, transferred or disclosed to any other party without your explicit consent.

5. Payment Data

All financial transactions on ok33 are conducted in PKR. When you make a deposit via JazzCash, Easypaisa, Raast or bank transfer, the transaction is processed by the relevant payment provider. ok33 receives a confirmation and transaction reference but does not store full payment credentials such as your complete mobile wallet PIN or full bank account details.

ok33 maintains a record of:

• The deposit or withdrawal amount in PKR.
• The date and time of the transaction.
• The payment method type used (e.g., JazzCash, bank transfer).
• A partial or masked identifier for the payment account (e.g., last 4 digits of a phone number) for matching purposes.
• The transaction reference number provided by the payment provider.

This financial history is retained for the purposes of transaction dispute resolution, withdrawal verification and standard record-keeping requirements.

6. Cookies

ok33 uses cookies and similar tracking technologies to make the platform work properly and to understand how players interact with it. A cookie is a small text file stored on your device when you visit a website or use an app.

ok33 uses the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security tokens that protect your account. Without these, the ok33 platform cannot operate correctly.
• Preference cookies: Remember your settings and preferences — such as your preferred language or display settings — so you do not have to reset them every time you visit.
• Analytics cookies: Collect anonymised data about how players use ok33, which pages are visited most, and where players encounter issues. This data is aggregated and does not identify individual users. It is used to improve the platform experience.
• Security cookies: Used to detect unusual login patterns and protect against unauthorised account access or fraud attempts.

Most browsers and mobile devices allow you to control or disable cookies through their settings. Disabling essential cookies may affect the functionality of the ok33 platform, including your ability to stay logged in.

7. Data Retention

ok33 retains personal data for as long as it is necessary for the purposes described in this policy. In practice, this means:

• Active accounts: Personal and account data is retained for the full duration your ok33 account remains open.
• Closed accounts: Following account closure, ok33 retains core account and transaction records for a minimum period to comply with record-keeping obligations and to resolve any disputes that may arise after closure.
• Marketing data: If you opt out of marketing communications, your preference is recorded and applied immediately. Residual data used only for marketing is removed promptly after opt-out.
• Support communications: Chat logs and support emails are retained for a reasonable period following resolution of the relevant issue, to allow for follow-up or escalation if needed.

When data is no longer required, ok33 deletes or anonymises it securely so that it can no longer be linked back to you as an individual.

8. Security

ok33 uses a range of technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or disclosure. These include:

• Encryption of data in transit using HTTPS/TLS protocols across the website and mobile app.
• Encrypted storage of sensitive account data, including hashed passwords — plain-text passwords are never stored.
• Access controls that limit which ok33 team members can view personal player data, based on role and necessity.
• Regular internal reviews of data handling practices and security configurations.
• Monitoring for unusual account activity, including login attempts from unrecognised devices or locations.

While ok33 takes these steps seriously, no online platform can guarantee absolute security. You also play an important role — use a strong, unique password for your ok33 account, do not share your credentials with anyone, and contact support immediately if you suspect your account has been compromised.

9. Your Rights

As an ok33 player, you have the following rights with respect to your personal data:

• Right to access: You can request a copy of the personal data ok33 holds about you. We will provide this within a reasonable timeframe following identity verification.
• Right to correction: If any personal data we hold about you is inaccurate or out of date, you can request that it be corrected. You can update basic details such as your contact number directly through your account settings.
• Right to deletion: You can request that ok33 delete your personal data. Deletion requests are processed subject to our legal record-keeping obligations — some data may need to be retained for a period following account closure as described in Section 7.
• Right to opt out of marketing: You can stop receiving promotional emails, SMS messages or in-app notifications from ok33 at any time by updating your preferences in account settings or by contacting support.
• Right to raise a concern: If you believe ok33 has handled your personal data in a way that does not comply with this policy, contact our support team. We will investigate and respond to your concern.

To exercise any of these rights, contact ok33 support by email at [email protected] with the subject line "Privacy Request" and your account username. We aim to respond within five business days.

10. Children

ok33 is strictly an adult platform intended for users aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account or provided personal information on ok33, please contact support immediately with relevant details. Any account confirmed to belong to a minor will be closed and data deleted.

11. Policy Changes

ok33 reserves the right to update this Privacy Policy at any time. When changes are made, the "Last updated" date at the top of this page will be revised. For significant changes — such as new categories of data being collected or changes in how we share data — we may additionally notify active players via in-platform notification or email.

Continued use of the ok33 platform after any update to this policy constitutes your acceptance of the revised terms. If you disagree with changes to this policy, you should stop using the platform and contact support to request account closure.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to raise a privacy concern, please reach out to the ok33 support team:

For general account queries, visit the FAQ page or use the in-app live support chat available after login. For responsible gaming tools and self-exclusion options, visit the Responsible Gaming page.